Uploaded September 2026 | Updated September 2026, 3 hours ago
As AI takes on more work, leaders face a fundamental management question: What should AI handle, what should humans and AI do together, and what should remain fundamentally human?
The common rule of thumb—give AI routine work and leave complex work to people—only gets you so far.
Paula Goldman, Salesforce’s chief ethical and humane use officer, says leaders also need to consider factors like customer and employee preferences and emotions, as well as the sensitivity of the work.
As AI becomes more capable, managers may need to rethink their role, too. Goldman argues that AI increasingly needs to be managed as a teammate—and that managing AI agents will become an important leadership skill.
Listen to the full IdeaCast episode: https://s.hbr.org/4gWU34K
As AI takes on more work, leaders face a fundamental management question: What should AI handle, what should humans and AI do together, and what should remain fundamentally human?
The common rule of thumb—give AI routine work and leave complex work to people—only gets you so far.
Paula Goldman, Salesforce’s chief ethical and humane use officer, says leaders also need to consider factors like customer and employee preferences and emotions, as well as the sensitivity of the work.
As AI becomes more capable, managers may need to rethink their role, too. Goldman argues that AI increasingly needs to be managed as a teammate—and that managing AI agents will become an important leadership skill.
Listen to the full IdeaCast episode: https://s.hbr.org/4gWU34K
