Uploaded May 2026 | Updated September 2026, 6 hours ago

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If you want people to tell you when you're making a mistake, your response when they speak up matters.

That means acknowledging what they say, taking it seriously, and also being honest when their feedback doesn't move the needle.

Not every concern will change the business. But how you handle it will determine whether people keep coming to you.

Listen to the full IdeaCast episode here: https://s.hbr.org/4o4R2jS