Uploaded February 2025 | Updated September 2026, 2 hours ago

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The landscape of behavioral health crisis care in Dane County has developed significantly in recent years. While Journey Mental Health has provided a 24/7 crisis hotline as well as mobile crisis response for decades, Community Alternative Response Emergency Services (CARES) adds a fourth branch of emergency response to 911 calls. SARAH HENRICKSON, Clinical Team Manager in Journey Mental Health Center’s Emergency Services Unit, and SHANE QUELLA, a CARES Crisis Response Team Member will discuss a partnership between the City of Madison Fire Department, Journey Mental Health, and the Dane County Public Safety Communications (911) to dispatch a non-law enforcement response to behavioral health calls for service in Madison, with expansion into surrounding areas pending.

Guest speakers start at 19:05

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