Uploaded May 2020 | Updated September 2026, 1 week ago

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Engage and inspiring visitors as well as dealing with complaints and tricky situations

• Product and destination knowledge

• Bringing your attraction to life

• Being pro-active and the characteristics of hospitality, friendliness and the VisitScotland accreditation

• Handling tricky situations

• Visitor feedback

• Promoting your brand

• Boosting business

• Questions and answers