Uploaded June 2026 | Updated September 2026, 3 days ago

---

An AI chatbot sent him to a store that didn't exist. 😬 Twilio Champion Drew Baumann shares the wild story of what happens when companies deploy AI in customer support without proper guardrails and the one thing every developer needs to do before going live.

Watch the full conversation with Drew 👇
youtu.be/4J_PzpVdokI

#AIFail #AIAgents #CustomerExperience #DeveloperTips #TwilioChampion #BuildWithTwilio #AIGuardrails #TwilioDevs #DevConversations #Shorts

💻 Sign up for a Twilio account here: twil.io/trytwilio-yt
👉 Subscribe for more Twilio updates: twil.io/sub-twiliodevs