Uploaded November 2025 | Updated September 2026, 37 minutes ago
In July 2025, Apple released the Public Beta for iOS 26 with a host of new communication features, including opt-in screening tools for calls and messages designed to reduce interruptions and protect users against unwanted communication.
When enabled, Screen Unknown Senders introduces text filtering, spam detection, and gives users more control over who appears in their conversations in Apple’s native Messages application. On the inbound calling side, Screen Unknown Callers, when enabled, automatically screens unknown callers, prompting them for more information or automatically silencing them.
These changes could have broad implications for any business that uses SMS, MMS, RCS (Rich Communication Services) business messaging, or voice calling to reach their customers. Here’s what you need to know.
💻 Sign up for a Twilio account here: twil.io/trytwilio-yt
👉 Subscribe for more Twilio updates: twil.io/sub-twiliodevs
Learn more:
twil.io/ios26-yt
In July 2025, Apple released the Public Beta for iOS 26 with a host of new communication features, including opt-in screening tools for calls and messages designed to reduce interruptions and protect users against unwanted communication.
When enabled, Screen Unknown Senders introduces text filtering, spam detection, and gives users more control over who appears in their conversations in Apple’s native Messages application. On the inbound calling side, Screen Unknown Callers, when enabled, automatically screens unknown callers, prompting them for more information or automatically silencing them.
These changes could have broad implications for any business that uses SMS, MMS, RCS (Rich Communication Services) business messaging, or voice calling to reach their customers. Here’s what you need to know.
💻 Sign up for a Twilio account here: twil.io/trytwilio-yt
👉 Subscribe for more Twilio updates: twil.io/sub-twiliodevs
Learn more:
twil.io/ios26-yt





![Turn Conversations into Action: A Deep Dive into Conversation Intelligence
Is your AI just listening, or is it acting? Discover how to turn live customer conversations into real-time business outcomes with Twilio Conversation Intelligence.
In this deep dive, we explore the reasoning layer of the Twilio Conversations stack. Once your infrastructure is connected and your context is persistent, the next step is applying intelligence. We’ll show you how to leverage programmable, GenAI-powered Language Operators to provide real-time guidance to human agents, trigger backend workflows, and ensure your AI agents perform safely and effectively in production.
Using the Voltana dealership scenario, we demonstrate how real-time signals like Next Best Response and Next Best Action drive measurable ROI by increasing conversion rates, lowering handle times, and improving overall customer satisfaction.
In this video, we cover:
- The Three Pillars: Live agent assist, real-time automation, and AI agent observability.
- The Architecture: How to use Intelligence Configurations to bundle rules, operators, and actions.
- GenAI at Work: Real-world examples of Next Best Response, Sentiment Analysis, and Lead Scoring.
- The Voltana Demo: Seeing real-time signals transform a customer journey.
- Operational ROI: Feeding conversation insights into your analytics stack (Tableau, etc.).
Key Moments:
[00:00] The Reasoning Layer: Why AI Needs to Do More Than Respond
[01:07] Architecture: Intelligence Configurations, Rules, and Operators
[01:33] The Three Pillars: Agent Assist, Automation, and Observability
[03:35] The Voltana Demo: Using GenAI Operators in Real-Time
[05:14] Driving Conversion: How Next Best Action Resolves Issues
[06:00] Analytics & ROI: Turning Conversations into Structured Data
[06:50] Series Preview: What’s Next (Agent Connect)
Explore the series:
Watch the previous video on Conversation Memory: https://youtu.be/DPeFiBht0jc
Learn more about building with Twilio Conversations: https://www.twilio.com/en-us/products/conversational-ai/conversation-memory
💻 Sign up for a Twilio account here: https://twil.io/trytwilio-yt
👉 Subscribe for more Twilio updates: https://twil.io/sub-twiliodevs
#Twilio #ConversationIntelligence #GenAI #CustomerExperience #CXStrategy #DeveloperTools #NextBestAction #ConversationalAI #TwilioConversations Turn Conversations into Action: A Deep Dive into Conversation Intelligence](https://i.ytimg.com/vi/qzhWLKIOTAg/mqdefault.jpg)




