Uploaded April 2025 | Updated September 2026, 7 minutes ago
Tech moves fast—languages, frameworks, and APIs evolve daily, and yesterday's code doesn't always work today. One of the biggest places you see that is in technical blog posts. You find the perfect guide, follow it step by step—and then the code breaks. We've been there, and we think it's time to bring those blogs back from the dead.
Join Rishab and Andrew every Wednesday at 11 AM PT / 2 PM ET for Build-a-Blog as we revisit and update some of your favorite Twilio Blog posts (and beyond), fixing broken code and making sure it works in today's tech landscape. Let's bring these blog posts back to life—together!
Tech moves fast—languages, frameworks, and APIs evolve daily, and yesterday's code doesn't always work today. One of the biggest places you see that is in technical blog posts. You find the perfect guide, follow it step by step—and then the code breaks. We've been there, and we think it's time to bring those blogs back from the dead.
Join Rishab and Andrew every Wednesday at 11 AM PT / 2 PM ET for Build-a-Blog as we revisit and update some of your favorite Twilio Blog posts (and beyond), fixing broken code and making sure it works in today's tech landscape. Let's bring these blog posts back to life—together!



![The Future of Customer Experience: A Deep Dive into Twilio Conversations
Conversations with Artificial Intelligence are going to continue to be more common. Stop frustrating customers. AI alone wont fix your customer experience. Its only as good as the infrastructure it plugs into. Discover how to connect your customer journey with Twilio Conversations.
In this video, we explore why adding AI to a fragmented customer experience often creates more friction than it solves. Most companies channels operate in silos—voice, messaging, and data are disconnected. To truly leverage the power of AI, you need a unified layer that keeps every interaction continuous across human and AI agents.
This is the first video in our series on building a continuous customer experience. We’ll follow the journey of a customer named Jordan, showing how a connected backend powers a seamless front-end experience.
In this video, we cover:
- Why AI isnt the magic bullet for customer experience.
- The dangers of fragmented infrastructure.
- An introduction to the four pillars of Twilio Conversations: Orchestrator, Memory, Intelligence, and Agent Connect.
For more information, check out https://www.twilio.com/en-us/products/conversational-ai
💻 Sign up for a Twilio account here: https://twil.io/trytwilio-yt
👉 Subscribe for more Twilio updates: https://twil.io/sub-twiliodevs
Key Moments:
[00:00] Why AI Needs Connected Infrastructure
[00:33] The Problem with Fragmented Systems
[02:40] Introducing the Customer Journey (The Voltana Example)
[03:04] Defining the Unified System
[03:23] Overview of Conversation Orchestration Components
[03:42] Series Preview: What’s Next
#Twilio #CustomerExperience #AI #CXStrategy #DeveloperTools #Omnichannel The Future of Customer Experience: A Deep Dive into Twilio Conversations](https://i.ytimg.com/vi/sMJl0fhVLkE/mqdefault.jpg)






