Uploaded February 2026 | Updated September 2026, 4 hours ago
Twilio is introducing A2H, an open-source protocol for agent-to-human communication, addressing current limitations of AI agents. It highlights how this protocol enables AI agents to interact with users for various actions, improving overall communication skills. By leveraging agentic AI, this system design allows for more effective human-AI collaboration.
If you’re building AI agents with OpenAI, MCP, or Twilio, A2H standardizes agent-to-human communication with structured intents like AUTHORIZE, INFORM, and ESCALATE.
Clone the spec and run the demo: twil.io/a2h
💻 Sign up for a Twilio account here: twil.io/trytwilio-yt
👉 Subscribe for more Twilio updates: twil.io/sub-twiliodevs
Agents shouldn’t guess. They should ask.
#AIAgents #HumanInTheLoop #OpenSourceAI #WebAuthn #Passkeys #MCP #Twilio
Twilio is introducing A2H, an open-source protocol for agent-to-human communication, addressing current limitations of AI agents. It highlights how this protocol enables AI agents to interact with users for various actions, improving overall communication skills. By leveraging agentic AI, this system design allows for more effective human-AI collaboration.
If you’re building AI agents with OpenAI, MCP, or Twilio, A2H standardizes agent-to-human communication with structured intents like AUTHORIZE, INFORM, and ESCALATE.
Clone the spec and run the demo: twil.io/a2h
💻 Sign up for a Twilio account here: twil.io/trytwilio-yt
👉 Subscribe for more Twilio updates: twil.io/sub-twiliodevs
Agents shouldn’t guess. They should ask.
#AIAgents #HumanInTheLoop #OpenSourceAI #WebAuthn #Passkeys #MCP #Twilio
![The Future of Customer Experience: A Deep Dive into Twilio Conversations
Conversations with Artificial Intelligence are going to continue to be more common. Stop frustrating customers. AI alone wont fix your customer experience. Its only as good as the infrastructure it plugs into. Discover how to connect your customer journey with Twilio Conversations.
In this video, we explore why adding AI to a fragmented customer experience often creates more friction than it solves. Most companies channels operate in silos—voice, messaging, and data are disconnected. To truly leverage the power of AI, you need a unified layer that keeps every interaction continuous across human and AI agents.
This is the first video in our series on building a continuous customer experience. We’ll follow the journey of a customer named Jordan, showing how a connected backend powers a seamless front-end experience.
In this video, we cover:
- Why AI isnt the magic bullet for customer experience.
- The dangers of fragmented infrastructure.
- An introduction to the four pillars of Twilio Conversations: Orchestrator, Memory, Intelligence, and Agent Connect.
For more information, check out https://www.twilio.com/en-us/products/conversational-ai
💻 Sign up for a Twilio account here: https://twil.io/trytwilio-yt
👉 Subscribe for more Twilio updates: https://twil.io/sub-twiliodevs
Key Moments:
[00:00] Why AI Needs Connected Infrastructure
[00:33] The Problem with Fragmented Systems
[02:40] Introducing the Customer Journey (The Voltana Example)
[03:04] Defining the Unified System
[03:23] Overview of Conversation Orchestration Components
[03:42] Series Preview: What’s Next
#Twilio #CustomerExperience #AI #CXStrategy #DeveloperTools #Omnichannel The Future of Customer Experience: A Deep Dive into Twilio Conversations](https://i.ytimg.com/vi/sMJl0fhVLkE/mqdefault.jpg)









