Uploaded January 2026 | Updated September 2026, 1 week ago

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Is your shop failing the Monday phone test? If you aren't staffed up when the most calls come in, your system is broken. Fixed Ops Expert, Chris Collins, explains why you must fix the system, not the symptoms. #SystemThinking #ServiceDrive #FixedOpsExpert #ManagementTips #ShopOperations #ChrisBulldogCollins

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