Uploaded January 2026 | Updated September 2026, 1 week ago

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What can the Eras Tour teach your Service Manager? Fixed Ops Expert, Chris Collins, and Hogi break down the principle of Personal Agency (or Internal Locus of Control) that Taylor Swift uses with her team. Great leaders teach their people to control what they can control. Apply this to your Service Drive today! #ServiceManager #LeadershipLessons #InternalLocusOfControl #PersonalAgency #FixedOpsExpert #ChrisBulldogCollins

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