Uploaded January 2022 | Updated September 2026, 6 hours ago
In her 2019-2020 Annual Report, French Language Services Commissioner Kelly Burke recommends the use of a tool to evaluate French language services. It is called the French Language Services Commissioner’s Compass
The FLSC Compass identifies where government planning for French language services meets the specific needs of Francophones and where improvements are needed.
It comprises the main reference points that we use when we assess the quality of services provided to the French-speaking community:
• Fairness: The services in French must be equivalent to those offered to the general population.
• Logistics: The services in French must be available and provided at all times.
• Satisfaction: The experience of those who access the services in French must be positive.
• Communication: The services in French must be well identified, communicated and known to the public.
In her 2019-2020 Annual Report, French Language Services Commissioner Kelly Burke recommends the use of a tool to evaluate French language services. It is called the French Language Services Commissioner’s Compass
The FLSC Compass identifies where government planning for French language services meets the specific needs of Francophones and where improvements are needed.
It comprises the main reference points that we use when we assess the quality of services provided to the French-speaking community:
• Fairness: The services in French must be equivalent to those offered to the general population.
• Logistics: The services in French must be available and provided at all times.
• Satisfaction: The experience of those who access the services in French must be positive.
• Communication: The services in French must be well identified, communicated and known to the public.
