Uploaded October 2023 | Updated September 2026, 3 weeks ago
Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world.
My guest in this episode is Kate Tarling , a service leader and specialist who helps large organisations create successful services, by changing their working practices. She does this through consulting, training and writing, and regularly advises boards, executives and teams. She’s managing director of a services consultancy she founded in 2012 and previously held senior leadership roles in government and the private sector. She is the author of best-selling book The Service Organization .
Here we speak about her must-read book, ways to enable change and service design within large organisations, how to understand and help people get aligned, and the relationship of service design to product design. I really enjoyed our conversation and could have gone on much longer. I hope you enjoy it too!
Show Links
This show's web page: pln.me/p10
Kate
• Kate’s website - katetarling.com
• Kate on LinkedIn - linkedin.com/in/kate-tarling-6b43b19
• Kate on Twitter - twitter.com/kateldn
• The Service Organization book site - theserviceorg.com
Andy
• Andy's website - polaine.com
• Subscribe to Power of Ten - pln.me/p10
• Subscribe to Andy’s newsletter Doctor’s Note - pln.me/nws
• Andy's YouTube channel - youtube.com/@apolaine
• Andy's online courses - courses.polaine.com
• Andy on Mastodon - https://pkm.social/@apolaine
• Andy on LinkedIn - linkedin.com/in/apolaine
• Suggestions? Feedback? Get in touch! - polaine.com/contact
Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world.
My guest in this episode is Kate Tarling , a service leader and specialist who helps large organisations create successful services, by changing their working practices. She does this through consulting, training and writing, and regularly advises boards, executives and teams. She’s managing director of a services consultancy she founded in 2012 and previously held senior leadership roles in government and the private sector. She is the author of best-selling book The Service Organization .
Here we speak about her must-read book, ways to enable change and service design within large organisations, how to understand and help people get aligned, and the relationship of service design to product design. I really enjoyed our conversation and could have gone on much longer. I hope you enjoy it too!
Show Links
This show's web page: pln.me/p10
Kate
• Kate’s website - katetarling.com
• Kate on LinkedIn - linkedin.com/in/kate-tarling-6b43b19
• Kate on Twitter - twitter.com/kateldn
• The Service Organization book site - theserviceorg.com
Andy
• Andy's website - polaine.com
• Subscribe to Power of Ten - pln.me/p10
• Subscribe to Andy’s newsletter Doctor’s Note - pln.me/nws
• Andy's YouTube channel - youtube.com/@apolaine
• Andy's online courses - courses.polaine.com
• Andy on Mastodon - https://pkm.social/@apolaine
• Andy on LinkedIn - linkedin.com/in/apolaine
• Suggestions? Feedback? Get in touch! - polaine.com/contact
