Uploaded November 2025 | Updated September 2026, 5 hours ago
See how you can supercharge your contact center by combining Twilio Flex and Twilio Voice Intelligence. This video walks through transforming call data into personalized service, making calls searchable, and extracting actionable insights from your customer interactions. If you're building or managing a contact center, you'll want to check this out for practical ideas you can start using today.
đź’» Sign up for a Twilio account here: twil.io/trytwilio-yt
👉 Subscribe for more Twilio updates: twil.io/sub-twiliodevs
Key Topics
đź“ž Using Twilio Flex to manage and personalize customer calls
🔍 Making call recordings searchable with Voice Intelligence
đź“Š Running sentiment analysis with Voice Insights
🛠️ Building modular, programmable contact centers
Chapters:
0:00 Intro
0:03 Twilio for voice app developers
0:17 Evolving to a service center
0:31 Introducing Twilio Flex
0:51 Personalizing calls with real-time data
1:15 Flex’s modular, programmable features
1:28 Discovering customer insights with Voice Intelligence
1:40 Sentiment analysis with Voice Insights
1:59 Real business impact and next steps
2:08 Build your own solutions with Twilio APIs
2:25 Thanks and wrap up
See how you can supercharge your contact center by combining Twilio Flex and Twilio Voice Intelligence. This video walks through transforming call data into personalized service, making calls searchable, and extracting actionable insights from your customer interactions. If you're building or managing a contact center, you'll want to check this out for practical ideas you can start using today.
đź’» Sign up for a Twilio account here: twil.io/trytwilio-yt
👉 Subscribe for more Twilio updates: twil.io/sub-twiliodevs
Key Topics
đź“ž Using Twilio Flex to manage and personalize customer calls
🔍 Making call recordings searchable with Voice Intelligence
đź“Š Running sentiment analysis with Voice Insights
🛠️ Building modular, programmable contact centers
Chapters:
0:00 Intro
0:03 Twilio for voice app developers
0:17 Evolving to a service center
0:31 Introducing Twilio Flex
0:51 Personalizing calls with real-time data
1:15 Flex’s modular, programmable features
1:28 Discovering customer insights with Voice Intelligence
1:40 Sentiment analysis with Voice Insights
1:59 Real business impact and next steps
2:08 Build your own solutions with Twilio APIs
2:25 Thanks and wrap up
