Uploaded December 2025 | Updated September 2026, 2 hours ago
Simplify messaging and voice compliance with Twilio Trust Hub. Trust Hub stores your core customer identity as a compliance customer profile, helping you manage A2P 10DLC registration, SHAKEN/STIR for voice, and CNAM, all in one place. One centralized hub to keep your compliance aligned across channels.
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#Twilio #TrustHub #A2P10DLC #SHAKENSTIR #CNAM #Compliance #Messaging #Voice
Simplify messaging and voice compliance with Twilio Trust Hub. Trust Hub stores your core customer identity as a compliance customer profile, helping you manage A2P 10DLC registration, SHAKEN/STIR for voice, and CNAM, all in one place. One centralized hub to keep your compliance aligned across channels.
π» Sign up for a Twilio account here: twil.io/trytwilio-yt
π Subscribe for more Twilio updates: twil.io/sub-twiliodevs
#Twilio #TrustHub #A2P10DLC #SHAKENSTIR #CNAM #Compliance #Messaging #Voice
![Never Ask Customers to Repeat Themselves: A Deep Dive into Conversation Memory
Stop making customers repeat themselves. Discover how Twilio Conversation Memory builds persistent profiles to empower both your AI agents and human teams.
In this deep dive, we explore how to turn interaction data into usable, long-term memory. Most systems treat every interaction as a fresh start, forcing customers to restate their needs. Weβll show you how to move beyond simple logs and build a managed memory service that links identity across channels, reduces AI token usage by up to 80%, and integrates seamlessly with your CRM and data warehouse.
Using the Voltana dealership example, we demonstrate how contextβfrom stock numbers to appointment detailsβis captured and retrieved in real-time, ensuring every touchpoint builds on the last.
In this video, we cover:
- Why standard logging fails and persistent memory is the solution.
- The architecture of mapping interactions to unified customer profiles.
- How Conversation Memory reduces AI token costs and infrastructure overhead.
- Identity resolution: Linking SMS, Voice, and Email to a single source of truth.
- The Voltana demo: Seeing context persist across AI and human handoffs.
Key Moments
[00:00] - The Repeat Yourself Problem: Why Conversations Reset
[00:41] - How It Works: Building the Memory Pipeline
[02:11] - Efficiency: AI Token Savings & Managed Services
[03:08] - The Voltana Demo: Capturing Real-Time Context
[04:24] - CRM Integration: Making Context Useful for Human Agents
[05:05] - Summary & Series Preview: Whatβs Next
Explore the series:
Watch the previous video on Conversation Orchestrator: https://youtu.be/xZcIuobmgkg
Learn more about Conversation Memory: https://www.twilio.com/en-us/products/conversational-ai/conversation-memory
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#Twilio #ConversationMemory #AI #CustomerExperience #CXStrategy #DeveloperTools #API #AIContext Never Ask Customers to Repeat Themselves: A Deep Dive into Conversation Memory](https://i.ytimg.com/vi/DPeFiBht0jc/mqdefault.jpg)









