Uploaded October 2017 | Updated September 2026, 1 week ago

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Try these troubleshooting steps before sending your PS4 system in for service.

support.playstation.com/s/article and search for answers to some issues.

Visit youtube.com/watch?v=_GINKSFHHvE for Getting System Service video.

Visit playstation.com/support/hardware/ps4/system-software to learn how to erase all system data and reinstall system software.