Uploaded February 2026 | Updated September 2026, 1 day ago

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What does it take to move AI from concept to real business outcomes? In this episode of AI in Action, Microsoft Corporate Vice President Jonathan Hunt speaks with Kelly Mickelson, Head of Legal Operations and Chief of Staff at Mars, about how a single, business led idea evolved into an enterprise grade AI solution delivering real operational value. Kelly shares how curiosity, hands on leadership, and deep business understanding enabled rapid progress—from early prototype to scaled deployment in months. She reflects on lessons around governance, adoption, and partnering with Microsoft, offering practical insights for leaders looking to move beyond experimentation and build AI as a durable, business aligned capability at scale.

Timestamps
1:10: Get to know Kelly Mickelson
2:51: Mars’ AI journey
6:20: The importance of data governance and orchestration
7:39: The business impact of AI
11:17: Advice for leaders looking to implement AI

Key links:
Follow Kelly Mickelson on LinkedIn: https://msft.it/6055Qu7IR
Follow Jonathan Hunt on LinkedIn: https://msft.it/6058UOMti
Learn more about Mars: https://msft.it/6057Qu7IT
Learn more about Microsoft AI solutions: https://msft.it/6058Qu7Ip

#Microsoft #Dynamics365 #AI