Uploaded March 2025 | Updated September 2026, 2 days ago

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In this episode of AI in Action, get ready for an insightful conversation with 1-800-Flowers.com Arnold Leap, the tech pioneer behind the company’s AI transformation. Join Microsoft Corporate Vice President Jonathan Hunt for a dive deep into the bold moves that 1-800-Flowers is taking to reinvent their operations using Microsoft technology. From AI-powered, next-generation customer experiences to lessons learned in scaling AI, you’ll get a view into the future of retail from one of the industry’s leaders. In part 1, Arnie shares more about 1-800-Flowers’ journey with Microsoft and his advice for other leaders looking to advance their business with AI. Stay tuned for part 2, coming soon.

00:57: Get to know more about 1-800-Flowers.com
04:47: 1-800-Flowers.com’s AI journey with Microsoft

Key links:
Follow Arnie Leap on LinkedIn: https://msft.it/6054q5oOr
Follow Jonathan Hunt on LinkedIn: https://msft.it/6055q5oOT
Learn more about 1-800-Flowers.com: 1800flowersinc.com
Learn more about Dynamics 365 Contact Center: https://msft.it/6057q5oOV
Learn more about Microsoft Dynamics 365: https://msft.it/6058q5oOn

#Microsoft #MicrosoftDynamics365 #AITransformation