Uploaded June 2026 | Updated September 2026, 2 hours ago
In this practical deep dive into AI-powered service agents in Dynamics 365 Customer Service, Microsoft’s Rachel Ashby and Kos Srivastava show how you don’t need perfectly prepared data to get started with AI.
Watch the whole episode: https://aka.ms/D365CS-Agents
#MicrosoftDynamics365 #AgenticCX #AgenticCRM
In this practical deep dive into AI-powered service agents in Dynamics 365 Customer Service, Microsoft’s Rachel Ashby and Kos Srivastava show how you don’t need perfectly prepared data to get started with AI.
Watch the whole episode: https://aka.ms/D365CS-Agents
#MicrosoftDynamics365 #AgenticCX #AgenticCRM










