Uploaded May 2026 | Updated September 2026, 2 weeks ago
See how Joule helps people work with AI agents, apply judgment, and keep business-critical decisions moving.
At SAP Sapphire Madrid 2026, Philipp Herzig, Chief Technology Officer at SAP, demonstrates how teams can interact with AI agents in Joule when business exceptions require human judgment. After building a Sales Order Rescue Agent, the demo shows how the agent identifies a high-value sales order at risk due to a delivery delay that could trigger an SLA penalty.
Rather than automatically making a costly decision, the agent brings the exception back to the user. Through the new voice mode, the user can review the recommendation, weigh the impact on customer satisfaction, consider compliance, and decide whether to switch the shipment to airfreight.
The demo also shows how Joule can capture business context from that interaction. Once the user approves the decision, the agent speeds up the shipment and adds a new rule for comparable top-tier customer cases, helping reduce future interruptions while keeping people in control of critical decisions.
Watch the full Global Keynote: youtu.be/CocpyxAizwE?si=gDW8cldI-Xo1eq9k
Learn more about SAP Joule:
sap.to/6052B8DOb2
About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: sap.to/6056B8DObA
Follow us on social:
LinkedIn: sap.to/6050B8DOj6
Instagram: sap.to/6051B8DOjB
Facebook: sap.to/6052B8DOj8
Threads: sap.to/6053B8DOjD
#SAPJoule #SAPBusinessAI #SAPSapphireMadrid2026
See how Joule helps people work with AI agents, apply judgment, and keep business-critical decisions moving.
At SAP Sapphire Madrid 2026, Philipp Herzig, Chief Technology Officer at SAP, demonstrates how teams can interact with AI agents in Joule when business exceptions require human judgment. After building a Sales Order Rescue Agent, the demo shows how the agent identifies a high-value sales order at risk due to a delivery delay that could trigger an SLA penalty.
Rather than automatically making a costly decision, the agent brings the exception back to the user. Through the new voice mode, the user can review the recommendation, weigh the impact on customer satisfaction, consider compliance, and decide whether to switch the shipment to airfreight.
The demo also shows how Joule can capture business context from that interaction. Once the user approves the decision, the agent speeds up the shipment and adds a new rule for comparable top-tier customer cases, helping reduce future interruptions while keeping people in control of critical decisions.
Watch the full Global Keynote: youtu.be/CocpyxAizwE?si=gDW8cldI-Xo1eq9k
Learn more about SAP Joule:
sap.to/6052B8DOb2
About SAP:
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit: sap.to/6056B8DObA
Follow us on social:
LinkedIn: sap.to/6050B8DOj6
Instagram: sap.to/6051B8DOjB
Facebook: sap.to/6052B8DOj8
Threads: sap.to/6053B8DOjD
#SAPJoule #SAPBusinessAI #SAPSapphireMadrid2026
