Brand24 | How to manage your business account and get more customers on Twitter? @brand24 | Uploaded September 2020 | Updated October 2024, 2 hours ago.
Find more potential customers on Twitter with these Twitter Search tips and tricks — and convince them to convert by building a kick*ss online reputation! / Next video: "How to increase engagement and get more followers on Twitter?" youtu.be/biJ0cGRH0Xk
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#ChiaExplains #Brand24 #Twitter
#ChiaExplains how to manage your business account and get more customers on Twitter
00:00 Intro
00:55 1️⃣ How to monitor your business on Twitter
✔️ TIP: the most important thing to remember!
👉 Learn some helpful Twitter Advanced Search commands in THIS video (fast forward to 03.14 if you already know how to see the number of tweets for a hashtag): bit.ly/Hashtag-Counter-and-Twitter-Advanced-Search-Commands
01:58 2️⃣ How to quickly find customer questions to provide a speedy answer
02:31 3️⃣ How to see what makes your customers happy (or unhappy) with your business
👉 Learn more about sentiment analysis on Twitter in THIS video: bit.ly/Twitter-Sentiment-Analysis
03:04 4️⃣ How to generate leads and find more customers with Twitter Search tips & tricks
Creator & host: Chia-Luen Lee
__________
What’s up, guys? It’s Chia from Brand24 and today I’m going to show you how to manage your business account on Twitter with some online reputation management tips. There are approximately 6,000 tweets sent per second on Twitter, but learning how to use Twitter Advanced Search commands (which I’ll show you today) will help you filter out the noise so you can: (1) see who’s talking about you on Twitter; (2) learn why your happy customers are happy and your unhappy customers, unhappy; (3) quickly find important questions from your customers that need a speedy answer and, as a bonus for those of you who own or work with a local business, you’ll also find out (4) how Twitter Advanced Search commands can help you generate leads and find customers! Now, if you have a Brand24 account, you can see all of these things inside your dashboard, but in case you don’t, I’m also going to show you how to do this manually on Twitter, because we’re all about sharing here…
Alright, so, the first part of managing your online reputation on Twitter is to actually monitor and just be aware of what people are tweeting about you and your business… and the most important thing to remember here is that
you 👏 won’t 👏 always 👏 be 👏 tagged 👏! To see tweets that talk about you or your business on Twitter, use Twitter Advanced Search commands to find mentions of (1) your Twitter username; (2) the name of your business; and I’d also throw in (3) your web domain in case people link to your site without mentioning you. This will show you public tweets that contain your Twitter username, the name of your business and your website… like so.
Now, in case you’re a total newbie when it comes to Twitter Advanced Search commands, you can check out this video, which I’ll link to in the Video Description box below — that video is actually about how to see the number of tweets for a hashtag, but if you fast forward to this section, you’ll find a super quick tutorial on how to access Twitter Advanced Search Commands. Basically, you can use the Twitter Advanced Search form on your desktop or you can also manually enter Twitter Advanced Search commands on mobile (if you know the commands, that is). Then, you can respond to the tweets by commenting, retweeting, or otherwise engaging.
And speaking of engagement, to manage and improve your online reputation, you can also use Twitter Advanced Search commands to answer important questions from your customers.
To find them, just enter the name of your business followed by a “?” in the search bar. For example, here we can see that Twitter expert Madalyn Sklar had a question about how to use Brand24 to find specific tweets that mention certain words. Your Customer Care team (or, in this particular instance, our humble CEO) would definitely want to provide a speedy answer to this question to make sure that the user experience isn’t disrupted…
And once upon a time, things like “questions”, “location” and “tweet sentiment” had a spot on Twitter’s Advanced Search form, but now they’re kind of hidden so you have to enter these Twitter Advanced Search commands manually. I show you guys how to view...
... more tips on How to manage your business account and get more customers on Twitter inside the video!
Find more potential customers on Twitter with these Twitter Search tips and tricks — and convince them to convert by building a kick*ss online reputation! / Next video: "How to increase engagement and get more followers on Twitter?" youtu.be/biJ0cGRH0Xk
__________
#ChiaExplains #Brand24 #Twitter
#ChiaExplains how to manage your business account and get more customers on Twitter
00:00 Intro
00:55 1️⃣ How to monitor your business on Twitter
✔️ TIP: the most important thing to remember!
👉 Learn some helpful Twitter Advanced Search commands in THIS video (fast forward to 03.14 if you already know how to see the number of tweets for a hashtag): bit.ly/Hashtag-Counter-and-Twitter-Advanced-Search-Commands
01:58 2️⃣ How to quickly find customer questions to provide a speedy answer
02:31 3️⃣ How to see what makes your customers happy (or unhappy) with your business
👉 Learn more about sentiment analysis on Twitter in THIS video: bit.ly/Twitter-Sentiment-Analysis
03:04 4️⃣ How to generate leads and find more customers with Twitter Search tips & tricks
Creator & host: Chia-Luen Lee
__________
What’s up, guys? It’s Chia from Brand24 and today I’m going to show you how to manage your business account on Twitter with some online reputation management tips. There are approximately 6,000 tweets sent per second on Twitter, but learning how to use Twitter Advanced Search commands (which I’ll show you today) will help you filter out the noise so you can: (1) see who’s talking about you on Twitter; (2) learn why your happy customers are happy and your unhappy customers, unhappy; (3) quickly find important questions from your customers that need a speedy answer and, as a bonus for those of you who own or work with a local business, you’ll also find out (4) how Twitter Advanced Search commands can help you generate leads and find customers! Now, if you have a Brand24 account, you can see all of these things inside your dashboard, but in case you don’t, I’m also going to show you how to do this manually on Twitter, because we’re all about sharing here…
Alright, so, the first part of managing your online reputation on Twitter is to actually monitor and just be aware of what people are tweeting about you and your business… and the most important thing to remember here is that
you 👏 won’t 👏 always 👏 be 👏 tagged 👏! To see tweets that talk about you or your business on Twitter, use Twitter Advanced Search commands to find mentions of (1) your Twitter username; (2) the name of your business; and I’d also throw in (3) your web domain in case people link to your site without mentioning you. This will show you public tweets that contain your Twitter username, the name of your business and your website… like so.
Now, in case you’re a total newbie when it comes to Twitter Advanced Search commands, you can check out this video, which I’ll link to in the Video Description box below — that video is actually about how to see the number of tweets for a hashtag, but if you fast forward to this section, you’ll find a super quick tutorial on how to access Twitter Advanced Search Commands. Basically, you can use the Twitter Advanced Search form on your desktop or you can also manually enter Twitter Advanced Search commands on mobile (if you know the commands, that is). Then, you can respond to the tweets by commenting, retweeting, or otherwise engaging.
And speaking of engagement, to manage and improve your online reputation, you can also use Twitter Advanced Search commands to answer important questions from your customers.
To find them, just enter the name of your business followed by a “?” in the search bar. For example, here we can see that Twitter expert Madalyn Sklar had a question about how to use Brand24 to find specific tweets that mention certain words. Your Customer Care team (or, in this particular instance, our humble CEO) would definitely want to provide a speedy answer to this question to make sure that the user experience isn’t disrupted…
And once upon a time, things like “questions”, “location” and “tweet sentiment” had a spot on Twitter’s Advanced Search form, but now they’re kind of hidden so you have to enter these Twitter Advanced Search commands manually. I show you guys how to view...
... more tips on How to manage your business account and get more customers on Twitter inside the video!
