Uploaded April 2026 | Updated September 2026, 2 weeks ago
How do you fix a “Scanner not found” or “Scanner not connected” error in Windows 11? This HP video shows step-by-step troubleshooting to help your HP scanner be detected again, including scanning with the printer driver, using the HP app, and checking Windows Image Acquisition (WIA) settings.
What you will learn
How to resolve ‘Scanner not found’ or ‘Scanner not detected’ errors in Windows 11
How to scan using the printer device driver
How to remove the HP print driver and then scan using the HP app
How to adjust Windows Image Acquisition settings that can block scanning
Top questions answered in this video
-How do I fix a ‘Scanner not found’ issue in Windows 11?
Follow the steps in this video to scan using the printer driver, uninstall the HP print driver then scan using the HP app, and adjust the Windows Image Acquisition settings.
-Why am I seeing a ‘Scanner not found’ error?
This can happen if the printer driver, HP app, or required Windows services aren’t running as designed. Follow the steps in this video to resolve the problem.
-If I see a ‘Scanner not detected’ error, what other scanning options are available?
The printer driver or the HP app might be available. This video provides detailed steps.
Chapters:
00:00 Introduction
00:23 Scan using the printer device driver
01:19 Uninstall HP print driver and scan using the HP app
02:38 Check Windows Image Acquisition settings
For other helpful videos go to youtube.com/hpsupport.
More support options for your HP device are available at hp.com/support.
For step-by-step guidance, connect with our Virtual Agent: virtualagent.hpcloud.hp.com/?botClient=social&botSubClient=YouTube&cc=us&lc=en
Continue the Conversation:
SUPPORT FORUM: https://hp.care/SupportForums
FACEBOOK: facebook.com/HPSupport
X: https://x.com/HP
INSTAGRAM: instagram.com/hp
LINKEDIN: linkedin.com/company/hp
SUBSCRIBE: youtube.com/HPSupport
SHOP NOW: hp.com
HP PARTS STORE: parts.hp.com
About HP:
HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
This video was produced by HP.
#HPSupport #HP #HPScanner #ScannerNotFound #ScannerNotConnected #ScannerNotDetected #ScanError #WindowsTroubleshooting
How to fix a ‘Scanner not found’ error in Windows 11 | HP scanner not detected | HP Support
youtu.be/SYXDs_4ABJI
How do you fix a “Scanner not found” or “Scanner not connected” error in Windows 11? This HP video shows step-by-step troubleshooting to help your HP scanner be detected again, including scanning with the printer driver, using the HP app, and checking Windows Image Acquisition (WIA) settings.
What you will learn
How to resolve ‘Scanner not found’ or ‘Scanner not detected’ errors in Windows 11
How to scan using the printer device driver
How to remove the HP print driver and then scan using the HP app
How to adjust Windows Image Acquisition settings that can block scanning
Top questions answered in this video
-How do I fix a ‘Scanner not found’ issue in Windows 11?
Follow the steps in this video to scan using the printer driver, uninstall the HP print driver then scan using the HP app, and adjust the Windows Image Acquisition settings.
-Why am I seeing a ‘Scanner not found’ error?
This can happen if the printer driver, HP app, or required Windows services aren’t running as designed. Follow the steps in this video to resolve the problem.
-If I see a ‘Scanner not detected’ error, what other scanning options are available?
The printer driver or the HP app might be available. This video provides detailed steps.
Chapters:
00:00 Introduction
00:23 Scan using the printer device driver
01:19 Uninstall HP print driver and scan using the HP app
02:38 Check Windows Image Acquisition settings
For other helpful videos go to youtube.com/hpsupport.
More support options for your HP device are available at hp.com/support.
For step-by-step guidance, connect with our Virtual Agent: virtualagent.hpcloud.hp.com/?botClient=social&botSubClient=YouTube&cc=us&lc=en
Continue the Conversation:
SUPPORT FORUM: https://hp.care/SupportForums
FACEBOOK: facebook.com/HPSupport
X: https://x.com/HP
INSTAGRAM: instagram.com/hp
LINKEDIN: linkedin.com/company/hp
SUBSCRIBE: youtube.com/HPSupport
SHOP NOW: hp.com
HP PARTS STORE: parts.hp.com
About HP:
HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
This video was produced by HP.
#HPSupport #HP #HPScanner #ScannerNotFound #ScannerNotConnected #ScannerNotDetected #ScanError #WindowsTroubleshooting
How to fix a ‘Scanner not found’ error in Windows 11 | HP scanner not detected | HP Support
youtu.be/SYXDs_4ABJI
