Uploaded March 2026 | Updated September 2026, 2 weeks ago

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Having trouble with a “Photo Tray Problem” message on your HP ENVY Photo printer? This step-by-step video will show you the best methods for resolving the issue, so you can get back to printing.

Chapters:
00:00 Introduction
00:37 Check for packing material
01:37 Reseat the photo tray and remove any jammed paper
02:44 Reset the printer

This video applies to the following models:
HP Envy Photo 7200 7230 7231 7234 7260 7272 7275 All-in-One Printer series
HP Envy Photo 7900 7930 7931 7934 7935 7975 7978 All-in-One Printer series

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About HP:
HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.

This video was produced by HP.
#HPSupport #PhotoTrayProblem #HPENVYPhoto #HP
Fix a “Photo Tray Problem” error message | HP ENVY Photo 7200, 7900 printers
youtu.be/T9tS_KNHNIw