Uploaded May 2026 | Updated September 2026, 3 weeks ago
Having a problem with a ‘Your printer has experienced an unexpected configuration problem’ error with code 0x80004005 or 0x800705b4 while printing with the HP app? This quick, step-by-step video from HP shows you the exact steps to fix the issue.
What you will learn:
How to fix a ‘Your printer has experienced an unexpected configuration problem’ error
How to resolve error codes 0x80004005 and 0x800705b4
How to update Windows
How to restart your devices
How to remove a printer from Windows
How to add a printer in the HP app
Top questions answered by this video:
How do I fix ‘Your printer has experienced an unexpected configuration problem’ error?
How do I fix HP printer error 0x800705b4 or 0x80004005?
Follow the steps in this video to update Windows 11, restart your devices, remove the printer from Windows 11, and then re-add the printer in the HP app.
What does printer error 0x80004005 or 0x800705b4 mean?
The printer setup in the HP app is incomplete, outdated, or no longer matches Windows settings. Follow the steps in this video to resolve the issue.
Chapters:
00:00 - Introduction
00:31 - Run Windows Update in Windows 11
00:50 - Restart your devices
01:32 - Remove and re-add the printer
This video applies to the following models:
HP DeskJet Ink Advantage, HP ENVY 6100, 6120, 6110e, 6120e, 6122e, 6130e, 6131e, 6132e, 6133e, 6152e, 6155e, 6520, 6520e, 6530e,6531e, 6532e, 6552e, 6555e, 6558e
HP OfficeJet Pro All-in-One Printer, 8120, 8120e, 8122, 8122e, 8130, 8130e, 8132e, 8133, 8134e, 8135e, 8138e, 8139e, 9110b, 9117b, 9120, 9120e, 9125, 9125e, 9128, 9128e, 9129, 9129e, 9130, 9130b, 9130e, 9135e, Wide Format 9720, 9720e, 9730, 9730e
For other helpful videos go to youtube.com/hpsupport.
More support options for your HP device are available at hp.com/support.
For step-by-step guidance, connect with our Virtual Agent: virtualagent.hpcloud.hp.com/?botClient=social&botSubClient=YouTube&cc=us&lc=en
Continue the Conversation:
SUPPORT FORUM: https://hp.care/SupportForums
FACEBOOK: facebook.com/HPSupport
X: https://x.com/HP
INSTAGRAM: instagram.com/hp
LINKEDIN: linkedin.com/company/hp
SUBSCRIBE: youtube.com/HPSupport
SHOP NOW: hp.com
HP PARTS STORE: parts.hp.com
About HP:
HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
This video was produced by HP.
#HPSupport #HPPrinter #HPApp #HPDeskJet #HPEnvy #OfficeJetPro #Windows11 #PrinterError #0x80004005 #0x800705b4 #PrintingProblems #HP
How to fix a “configuration problem” error in Windows 11 | HP DeskJet, HP ENVY, HP OfficeJet Pro
youtu.be/SmMajkITvI0
Having a problem with a ‘Your printer has experienced an unexpected configuration problem’ error with code 0x80004005 or 0x800705b4 while printing with the HP app? This quick, step-by-step video from HP shows you the exact steps to fix the issue.
What you will learn:
How to fix a ‘Your printer has experienced an unexpected configuration problem’ error
How to resolve error codes 0x80004005 and 0x800705b4
How to update Windows
How to restart your devices
How to remove a printer from Windows
How to add a printer in the HP app
Top questions answered by this video:
How do I fix ‘Your printer has experienced an unexpected configuration problem’ error?
How do I fix HP printer error 0x800705b4 or 0x80004005?
Follow the steps in this video to update Windows 11, restart your devices, remove the printer from Windows 11, and then re-add the printer in the HP app.
What does printer error 0x80004005 or 0x800705b4 mean?
The printer setup in the HP app is incomplete, outdated, or no longer matches Windows settings. Follow the steps in this video to resolve the issue.
Chapters:
00:00 - Introduction
00:31 - Run Windows Update in Windows 11
00:50 - Restart your devices
01:32 - Remove and re-add the printer
This video applies to the following models:
HP DeskJet Ink Advantage, HP ENVY 6100, 6120, 6110e, 6120e, 6122e, 6130e, 6131e, 6132e, 6133e, 6152e, 6155e, 6520, 6520e, 6530e,6531e, 6532e, 6552e, 6555e, 6558e
HP OfficeJet Pro All-in-One Printer, 8120, 8120e, 8122, 8122e, 8130, 8130e, 8132e, 8133, 8134e, 8135e, 8138e, 8139e, 9110b, 9117b, 9120, 9120e, 9125, 9125e, 9128, 9128e, 9129, 9129e, 9130, 9130b, 9130e, 9135e, Wide Format 9720, 9720e, 9730, 9730e
For other helpful videos go to youtube.com/hpsupport.
More support options for your HP device are available at hp.com/support.
For step-by-step guidance, connect with our Virtual Agent: virtualagent.hpcloud.hp.com/?botClient=social&botSubClient=YouTube&cc=us&lc=en
Continue the Conversation:
SUPPORT FORUM: https://hp.care/SupportForums
FACEBOOK: facebook.com/HPSupport
X: https://x.com/HP
INSTAGRAM: instagram.com/hp
LINKEDIN: linkedin.com/company/hp
SUBSCRIBE: youtube.com/HPSupport
SHOP NOW: hp.com
HP PARTS STORE: parts.hp.com
About HP:
HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
This video was produced by HP.
#HPSupport #HPPrinter #HPApp #HPDeskJet #HPEnvy #OfficeJetPro #Windows11 #PrinterError #0x80004005 #0x800705b4 #PrintingProblems #HP
How to fix a “configuration problem” error in Windows 11 | HP DeskJet, HP ENVY, HP OfficeJet Pro
youtu.be/SmMajkITvI0
