Uploaded May 2026 | Updated September 2026, 1 week ago
Get your On-Demand Training & See Huge Results: https://shorturl.at/j7J8u
In this episode of Service Drive Revolution #360, Chris, Hogi, and Adam share the incredible origin story of how the best service advisor training in the industry was actually born. Chris takes us back to the early 90s Seattle grunge scene, where he worked as a cold, wet part-time lot attendant while chasing a rock-and-roll drumming dream—and how an incredibly lazy coworker named Thomas became his ultimate inspiration for sales mastery.
Plus: A look ahead to our brand new Service Drive Revolution Live virtual certification series kicking off in June!
🔥 KEY TAKEAWAYS
- The Birth of Elite Training: How analyzing a terrible coworker's bad habits led to a 12-point blueprint for service drive success.
- The "Thomas Kemper" Effect: Why asking a customer "Do you have an appointment?" is the absolute worst way to greet them.
- Never Prejudge Your Customers: Why you must always present the inspection results, even to broke college kids.
- The Kinko’s Masterpiece: How Chris rented a word processor by the 15-minute block to print his very first advisor workbook.
- The Seattle Grunge Era: Balancing late-night band practices next door to Soundgarden with early morning service drive hustle.
- Outwork Everyone: Why a relentless work ethic on the front lines is the only real foundation for a legendary automotive career.
📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show!
#ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #OriginStory #SalesTraining #SeattleGrunge #CustomerExperience
🛑 Book a free 30-min discovery call for coaching that grows your profits:
chriscollinsinc.com/chris-collins-method
🛑 Best-selling books on making Fixed Ops a money printer: chriscollinsinc.com/shop
🛑 Got a question?
Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best?
chriscollinsinc.com/careers
🛑 Grab Chris' New Leadership Book I AM LEADER:
iamleader.com
Get your On-Demand Training & See Huge Results: https://shorturl.at/j7J8u
In this episode of Service Drive Revolution #360, Chris, Hogi, and Adam share the incredible origin story of how the best service advisor training in the industry was actually born. Chris takes us back to the early 90s Seattle grunge scene, where he worked as a cold, wet part-time lot attendant while chasing a rock-and-roll drumming dream—and how an incredibly lazy coworker named Thomas became his ultimate inspiration for sales mastery.
Plus: A look ahead to our brand new Service Drive Revolution Live virtual certification series kicking off in June!
🔥 KEY TAKEAWAYS
- The Birth of Elite Training: How analyzing a terrible coworker's bad habits led to a 12-point blueprint for service drive success.
- The "Thomas Kemper" Effect: Why asking a customer "Do you have an appointment?" is the absolute worst way to greet them.
- Never Prejudge Your Customers: Why you must always present the inspection results, even to broke college kids.
- The Kinko’s Masterpiece: How Chris rented a word processor by the 15-minute block to print his very first advisor workbook.
- The Seattle Grunge Era: Balancing late-night band practices next door to Soundgarden with early morning service drive hustle.
- Outwork Everyone: Why a relentless work ethic on the front lines is the only real foundation for a legendary automotive career.
📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show!
#ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #OriginStory #SalesTraining #SeattleGrunge #CustomerExperience
🛑 Book a free 30-min discovery call for coaching that grows your profits:
chriscollinsinc.com/chris-collins-method
🛑 Best-selling books on making Fixed Ops a money printer: chriscollinsinc.com/shop
🛑 Got a question?
Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best?
chriscollinsinc.com/careers
🛑 Grab Chris' New Leadership Book I AM LEADER:
iamleader.com
