Uploaded February 2026 | Updated September 2026, 2 weeks ago

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Use Custom Agents to turn your knowledge base into instant answers in Slack. In this video, we’ll walk through how our Support team uses a Custom Agent to find answers from an internal help center, complete with citations. When the answer isn’t documented, the agent automatically creates a task to fill the gap so the system improves over time.

Get the template: notion.com/custom-agent-templates/customer-support-bot

Explore what Custom Agents can do:
Meet Notion's Custom Agents → youtu.be/s5Gjs3ufLHs
Triage product feedback → youtu.be/w5cFKe2H3Qw
Automate weekly reporting → youtu.be/Tdek5h5k6Io
Investigate security alerts → youtu.be/4G6_lUcNsMs
Find customer stories → youtu.be/6H4X8NuPFqo

Try them today: notion.ai

Learn more with Notion Academy:
How to build a Custom Agent → youtu.be/ojAvnSdsc1I
Full Course → academy.notion.com/custom-agents

Follow along with Notion:
X: https://x.com/NotionHQ
LinkedIn: linkedin.com/company/notionhq
Instagram: instagram.com/notionhq
TikTok: tiktok.com/@notionhq
Threads: threads.net/@notionhq