Uploaded May 2026 | Updated September 2026, 2 weeks ago
The work gets heavier when people become problems to solve.
I’ve noticed this in business.
When we get too locked into output, process, and fixing the next thing, empathy can start slipping out the back door.
Then client calls become tasks.
Concerns become tickets.
People become numbers on a dashboard and that’s not leadership.
That’s becoming efficient at the wrong thing.
The problem still needs to be solved.
The process still matters.
The result still matters but the intention behind it changes how you show up.
When you serve from a place of care, you hear differently.
We ask better questions.
You stop treating tension like an inconvenience and start treating it like information.
I am still learning this myself, however service without empathy eventually turns into machinery. (You can knit that onto a pillow if you want).
And nobody wants to feel like they hired a machine unless you're the San Antonio Spurs who hired a blocking machine.
The work gets heavier when people become problems to solve.
I’ve noticed this in business.
When we get too locked into output, process, and fixing the next thing, empathy can start slipping out the back door.
Then client calls become tasks.
Concerns become tickets.
People become numbers on a dashboard and that’s not leadership.
That’s becoming efficient at the wrong thing.
The problem still needs to be solved.
The process still matters.
The result still matters but the intention behind it changes how you show up.
When you serve from a place of care, you hear differently.
We ask better questions.
You stop treating tension like an inconvenience and start treating it like information.
I am still learning this myself, however service without empathy eventually turns into machinery. (You can knit that onto a pillow if you want).
And nobody wants to feel like they hired a machine unless you're the San Antonio Spurs who hired a blocking machine.
