Uploaded August 2026 | Updated September 2026, 1 week ago

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Why do dealership customers keep leaving for independent repair shops? In this clip from SDR #373, Chris Collins explains why pushing traditional sales tactics or relying solely on software layers backfires in the service drive—and why building trust, simplicity, and rock-solid basics drive real customer retention.

#FixedOps #ServiceManager #AutomotiveLeadership #ServiceDriveRevolution #ChrisBulldogCollins

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