Uploaded May 2026 | Updated September 2026, 2 weeks ago
One jammed parcel can cost a day.
Cross-border logistics now breaks at the handoffs nobody sees.
My guest is James Edge, CEO of Landmark Global, a cross-border e-commerce logistics specialist working at the point where delivery promises meet customs, tariffs, inventory placement, final mile execution, returns, and data visibility. The real problem here is not “shipping parcels”. That would be far too mercifully simple. It is making international fulfilment feel domestic while every border, scan, warehouse decision, and missed truck cutoff quietly adds risk.
That matters now because supply chain leaders are operating under cost pressure, trade uncertainty, tighter customer expectations, and growing scrutiny around sustainability and operational resilience. Tariffs can change whether goods should be held in the US or Canada. Final mile networks are fragmenting as new digital-first carriers compete with traditional players. Reverse logistics is becoming part of the customer promise, not an afterthought. Meanwhile, electrification, lockers, robotics, and real-time tracking are shifting what “good” looks like in delivery performance.
What changed my thinking was how small the visible trigger can be. James explains how one parcel jamming inside a sorting centre can slow a thousand others and cost a day if it causes a missed truck cutoff. We also get into why customs is now a data exchange as much as a border process, why predictive logistics becomes realistic once enough events are tracked, and why the humble scan may matter more to resilience than another grand AI speech from the balcony of vendor-land.
This is for supply chain, procurement, operations, logistics, sustainability, and risk leaders who need to understand where global e-commerce really breaks, and what visibility can actually fix.
If you’re dealing with cross-border logistics, tariff risk, final mile uncertainty, or returns on the ground, I’d like to hear how you’re handling it.
🔗 Podcast: resilientsupplychainpodcast.com
🎧 Follow Resilient Supply Chain for more practical conversations on supply chain resilience, sustainability, data, risk, and operational decision-making.
⏱️ Chapters / Timestamps
00:00 – When one jammed parcel exposes hidden logistics risk
01:36 – Why cross-border e-commerce is harder than it looks
03:01 – How faster delivery expectations reshape supply chain resilience
05:21 – The customs surprise retailers can no longer ignore
08:41 – Why there are no spare days in cross-border logistics
10:27 – How tariffs change fulfilment and inventory decisions
13:13 – The compliance risk of pretending every market is the same
15:46 – Why final mile competition is fragmenting fast
18:19 – Where fleet electrification meets delivery economics
20:33 – How real-time visibility prevents missed truck cutoffs
27:00 – Why predictive logistics is becoming operational reality
30:35 – The paper processes that still slow global logistics
33:08 – Why reverse logistics is becoming part of the customer promise
One jammed parcel can cost a day.
Cross-border logistics now breaks at the handoffs nobody sees.
My guest is James Edge, CEO of Landmark Global, a cross-border e-commerce logistics specialist working at the point where delivery promises meet customs, tariffs, inventory placement, final mile execution, returns, and data visibility. The real problem here is not “shipping parcels”. That would be far too mercifully simple. It is making international fulfilment feel domestic while every border, scan, warehouse decision, and missed truck cutoff quietly adds risk.
That matters now because supply chain leaders are operating under cost pressure, trade uncertainty, tighter customer expectations, and growing scrutiny around sustainability and operational resilience. Tariffs can change whether goods should be held in the US or Canada. Final mile networks are fragmenting as new digital-first carriers compete with traditional players. Reverse logistics is becoming part of the customer promise, not an afterthought. Meanwhile, electrification, lockers, robotics, and real-time tracking are shifting what “good” looks like in delivery performance.
What changed my thinking was how small the visible trigger can be. James explains how one parcel jamming inside a sorting centre can slow a thousand others and cost a day if it causes a missed truck cutoff. We also get into why customs is now a data exchange as much as a border process, why predictive logistics becomes realistic once enough events are tracked, and why the humble scan may matter more to resilience than another grand AI speech from the balcony of vendor-land.
This is for supply chain, procurement, operations, logistics, sustainability, and risk leaders who need to understand where global e-commerce really breaks, and what visibility can actually fix.
If you’re dealing with cross-border logistics, tariff risk, final mile uncertainty, or returns on the ground, I’d like to hear how you’re handling it.
🔗 Podcast: resilientsupplychainpodcast.com
🎧 Follow Resilient Supply Chain for more practical conversations on supply chain resilience, sustainability, data, risk, and operational decision-making.
⏱️ Chapters / Timestamps
00:00 – When one jammed parcel exposes hidden logistics risk
01:36 – Why cross-border e-commerce is harder than it looks
03:01 – How faster delivery expectations reshape supply chain resilience
05:21 – The customs surprise retailers can no longer ignore
08:41 – Why there are no spare days in cross-border logistics
10:27 – How tariffs change fulfilment and inventory decisions
13:13 – The compliance risk of pretending every market is the same
15:46 – Why final mile competition is fragmenting fast
18:19 – Where fleet electrification meets delivery economics
20:33 – How real-time visibility prevents missed truck cutoffs
27:00 – Why predictive logistics is becoming operational reality
30:35 – The paper processes that still slow global logistics
33:08 – Why reverse logistics is becoming part of the customer promise
