Uploaded November 2023 | Updated September 2026, 2 weeks ago

Learn all about the different stages of the water cycle and how water gets from reservoir to your tap.

Protecting eels and elvers in the River Lune

Our plans to modernise the Vyrnwy Aqueduct

Investing in the North West: Help us to deliver our ambitious business plan for 2025 and beyond

Join our dedicated Customer Support Technician team at United Utilities

Accelerating investment to reduce spills from storm overflows

$How to read your water meter It couldn’t be easier to read your water meter. Just like your gas or electricity meter, the row of numbers turns as you use more. The black and white numbers show how many cubic metres of water youve used, and well calculate your bill using this meter reading. So you know, a cubic metre equals a thousand litres of water, which is enough for: 13 baths; or 14 washing machine loads; or 28 showers; or 33 dishwasher loads; or 111 toilet flushes. The red numbers or the numbers with dashes above them show fractions of one cubic metre, and if you’re ever checking for leaks on your water pipes, it’s a good idea to read the red digits at frequent intervals to see if they’re going up when you’re not using any water – this could indicate a leak. We’ll read your meter every six months to make sure you’re being billed the right amount – and if you have one of our new meters, we won’t even need to disturb you in your home to read it! You can add your meter reading on our website: www.unitedutilities.com/myaccount$

United Utilities named in Corporate Knights  100 Most Sustainable Corporations in the World

United Utilities |