Uploaded July 2026 | Updated September 2026, 2 weeks ago
Village Global Chairman Reid Hoffman says the transformation is coming, and the timeline is shorter than most people think. Not 20 years. Maybe 10.
His examples are specific. Customer service jobs where humans follow robotic scripts get replaced first, because the AI simply does it better. Large categories of sales jobs follow. The end state is strange: AI sales agents calling company AI agents, with humans watching the patterns from the outside. There are still roles for people, but they are not the bulk of what exists today.
#reidhoffman #AI #futureofwork
Village Global Chairman Reid Hoffman says the transformation is coming, and the timeline is shorter than most people think. Not 20 years. Maybe 10.
His examples are specific. Customer service jobs where humans follow robotic scripts get replaced first, because the AI simply does it better. Large categories of sales jobs follow. The end state is strange: AI sales agents calling company AI agents, with humans watching the patterns from the outside. There are still roles for people, but they are not the bulk of what exists today.
#reidhoffman #AI #futureofwork
