Uploaded July 2026 | Updated September 2026, 2 weeks ago
How do you get Copilot to follow your company's own business logic — like contracted pricing the out-of-the-box product doesn't support?
In Power Apps, you can author custom business skills: scoped units of know-how that wrap your Dataverse data and the logic for when to use them. In this clip, Eric Boocock builds a custom pricing skill, then runs it in Copilot Cowork to surface a contracted-pricing recommendation — grounded in Dataverse and governed by the same role-based access and lifecycle as the rest of your data.
▶ Full episode: youtu.be/wGBHAclqhG8
▶ Get started: https://aka.ms/AgenticCXPlatform
#Dynamics365 #MicrosoftCopilot #CopilotCowork #PowerApps #Dataverse #AIAgents
How do you get Copilot to follow your company's own business logic — like contracted pricing the out-of-the-box product doesn't support?
In Power Apps, you can author custom business skills: scoped units of know-how that wrap your Dataverse data and the logic for when to use them. In this clip, Eric Boocock builds a custom pricing skill, then runs it in Copilot Cowork to surface a contracted-pricing recommendation — grounded in Dataverse and governed by the same role-based access and lifecycle as the rest of your data.
▶ Full episode: youtu.be/wGBHAclqhG8
▶ Get started: https://aka.ms/AgenticCXPlatform
#Dynamics365 #MicrosoftCopilot #CopilotCowork #PowerApps #Dataverse #AIAgents
