Uploaded December 2014 | Updated September 2026, 57 minutes ago
There is a rapidly growing momentum driving thedevelopment of mobile payment systems for co-presentinteractions, using near-field communication onsmartphones and contactless payment systems. The design(and marketing) imperative for this is to enable faster,simpler, effortless and secure transactions, yet our evidenceshows that this focus on reducing transactional friction mayignore other important features around making payments.We draw from empirical data to consider user interactionsaround financial exchanges made on mobile phones. Ourfindings examine how the practices around makingpayments support people in making connections, to otherpeople, to their communities, to the places they movethrough, to their environment, and to what they consume.While these social and community bonds shape the kinds ofinteractions that become possible, they also shape howusers feel about, and act on, the values that they hold withtheir co-users. We draw implications for future paymentsystems that make use of community connections, buildtrust, leverage transactional latency, and generateopportunities for rich social interactions.
The 3DaRoC project is funded by the RCUK Digital Economy ‘Research in the Wild’ theme (grant no. EP/K012304/1). Full details of the material that this video is drawn from can be found in: Ferreira, J., Perry, M. and Subramanian, S. (2015) Spending Time with Money: from shared values to social connectivity. To be published in Proc. ACM CSCW’15, March 14-18, 2015, Vancouver, British Columbia, Canada.
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There is a rapidly growing momentum driving thedevelopment of mobile payment systems for co-presentinteractions, using near-field communication onsmartphones and contactless payment systems. The design(and marketing) imperative for this is to enable faster,simpler, effortless and secure transactions, yet our evidenceshows that this focus on reducing transactional friction mayignore other important features around making payments.We draw from empirical data to consider user interactionsaround financial exchanges made on mobile phones. Ourfindings examine how the practices around makingpayments support people in making connections, to otherpeople, to their communities, to the places they movethrough, to their environment, and to what they consume.While these social and community bonds shape the kinds ofinteractions that become possible, they also shape howusers feel about, and act on, the values that they hold withtheir co-users. We draw implications for future paymentsystems that make use of community connections, buildtrust, leverage transactional latency, and generateopportunities for rich social interactions.
The 3DaRoC project is funded by the RCUK Digital Economy ‘Research in the Wild’ theme (grant no. EP/K012304/1). Full details of the material that this video is drawn from can be found in: Ferreira, J., Perry, M. and Subramanian, S. (2015) Spending Time with Money: from shared values to social connectivity. To be published in Proc. ACM CSCW’15, March 14-18, 2015, Vancouver, British Columbia, Canada.
For latest updates follow us at:
Website - big.cs.bris.ac.uk
Facebook - facebook.com/BristolIG
Twitter - @BristolIG
