Uploaded April 2026 | Updated September 2026, 2 days ago
#course
This video is the sixth in a nine part introduction to the discipline of Software Configuration Management (CM), highlighting its role in maintaining system consistency through a controlled repository of all components.
This video provides an overview of Support and the Helpdesk after release, coming from a background of over 20 years experience in Configuration Management.
We cover the role of support services within the framework of Configuration Management, focusing on how organizations manage product issues after release. Detailing a three-tier support structure that transitions from basic automated assistance to expert technical intervention for complex defects. Key industry concepts like the ITIL framework and Service Level Agreements are explained to show how businesses maintain service quality and measure performance. Distinguishing between incident management, which focuses on quick fixes, and problem management, which addresses root causes to prevent future failures. Ultimately, the Helpdesk functions as a critical data source for post-release reviews and evaluating the success of different software versions.
Part 1 - Requirements - youtu.be/udGnxwMA4-Y
Part 2 - Planning - youtu.be/5wq0MNvB_A0
Part 3 - Development and Version Management - youtu.be/ULEfjc4ymJ0
Part 4 - Development and Build Management - youtu.be/Y8B_TfU3Pls
Part 5 - Testing - youtu.be/olP-q6XSe9g
Part 7 - Appendix 1 - Upgrading SQL DBs - youtu.be/bwKHGldC5Ak
Part 8 - Appendix 2 - Version Management - youtu.be/ZRDbmHu_ljg
Part 9 - Appendix 3 - Disaster Management - youtu.be/4rb1HP7sjSM
AI was heavily used to assist in the illustration of this video
I don't work for, nor am I paid or sponsored by, the owners of PowerBASIC, or any other company mentioned in these videos, I'm just a fan of their products.
For more information on PowerBASIC visit
pbusers.org
OR
pump.richheimer.de/index.php
A full listing and Index of all our videos on YouTube is available from here
gsfsoftware.co.uk/PBTutorials/Projects.htm
Music by ghosthack.de
Additional Graphics & Videos
Google Veo 3, NotebookLM
Hailuo AI
ArtSpace.ai
#course
This video is the sixth in a nine part introduction to the discipline of Software Configuration Management (CM), highlighting its role in maintaining system consistency through a controlled repository of all components.
This video provides an overview of Support and the Helpdesk after release, coming from a background of over 20 years experience in Configuration Management.
We cover the role of support services within the framework of Configuration Management, focusing on how organizations manage product issues after release. Detailing a three-tier support structure that transitions from basic automated assistance to expert technical intervention for complex defects. Key industry concepts like the ITIL framework and Service Level Agreements are explained to show how businesses maintain service quality and measure performance. Distinguishing between incident management, which focuses on quick fixes, and problem management, which addresses root causes to prevent future failures. Ultimately, the Helpdesk functions as a critical data source for post-release reviews and evaluating the success of different software versions.
Part 1 - Requirements - youtu.be/udGnxwMA4-Y
Part 2 - Planning - youtu.be/5wq0MNvB_A0
Part 3 - Development and Version Management - youtu.be/ULEfjc4ymJ0
Part 4 - Development and Build Management - youtu.be/Y8B_TfU3Pls
Part 5 - Testing - youtu.be/olP-q6XSe9g
Part 7 - Appendix 1 - Upgrading SQL DBs - youtu.be/bwKHGldC5Ak
Part 8 - Appendix 2 - Version Management - youtu.be/ZRDbmHu_ljg
Part 9 - Appendix 3 - Disaster Management - youtu.be/4rb1HP7sjSM
AI was heavily used to assist in the illustration of this video
I don't work for, nor am I paid or sponsored by, the owners of PowerBASIC, or any other company mentioned in these videos, I'm just a fan of their products.
For more information on PowerBASIC visit
pbusers.org
OR
pump.richheimer.de/index.php
A full listing and Index of all our videos on YouTube is available from here
gsfsoftware.co.uk/PBTutorials/Projects.htm
Music by ghosthack.de
Additional Graphics & Videos
Google Veo 3, NotebookLM
Hailuo AI
ArtSpace.ai
