Single-Metric NPS Is Insufficient; Heres How To Improve It  / RBDR @RBDRChannel
Single-Metric NPS Is Insufficient; Heres How To Improve It  / RBDR  @RBDRChannel
Uploaded November 2021 | Updated September 2026, 17 hours ago
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Today on RBDR: Fortune Magazine says 60% of the Fortune 1000 use NPS in their business planning, however there are skeptics of reliance on this one KPI tactic. DMR Founder and President Michaelis Michael explains his work to extend NPS' value.

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Single-Metric NPS Is Insufficient; Here's How To Improve It / RBDR

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