Uploaded April 2021 | Updated September 2026, 2 hours ago
A payment dispute (also called a chargeback) occurs when the cardholder contacts the card-issuing bank to reverse a payment. Cardholders can request a payment reversal when they believe the charge is not valid for a specific reason. These reasons represent the type of disputes you might receive.
The dispute resolution process allows you to make your case to the cardholder's bank that the payment was valid by providing evidence. To help a seller make the best case possible, Square provides guidance on which evidence types you should submit for each dispute reason. The Disputes API allows you to access dispute data, accept a dispute, or submit evidence to challenge a dispute.
Disputes API: developer.squareup.com/docs/disputes-api/overview
Square Developer Forums – developer.squareup.com/forums
Square Developer Community – https://squ.re/slack
Square Developer Twitter – twitter.com/squaredev
Square Developer Blog – developer.squareup.com/blog
A payment dispute (also called a chargeback) occurs when the cardholder contacts the card-issuing bank to reverse a payment. Cardholders can request a payment reversal when they believe the charge is not valid for a specific reason. These reasons represent the type of disputes you might receive.
The dispute resolution process allows you to make your case to the cardholder's bank that the payment was valid by providing evidence. To help a seller make the best case possible, Square provides guidance on which evidence types you should submit for each dispute reason. The Disputes API allows you to access dispute data, accept a dispute, or submit evidence to challenge a dispute.
Disputes API: developer.squareup.com/docs/disputes-api/overview
Square Developer Forums – developer.squareup.com/forums
Square Developer Community – https://squ.re/slack
Square Developer Twitter – twitter.com/squaredev
Square Developer Blog – developer.squareup.com/blog
