Uploaded April 2014 | Updated September 2026, 2 weeks ago
I called Remington today, and after 30 minutes on hold, a nice gentleman picked up, confirmed my serial number, and stated, "The Engineers are redesigning a part". I asked him to repeat it a few times, but each time he said it the same, so I suspect he was reading from a script. Sorry, that's all I have. My gun has been with them for 6 weeks now and I suspect it will be recalled. QC would imply they could just fix it and send it back... REDESIGN implies that the design was wrong in the first place. So, longer wait, but perhaps they will put the effort into it this time that should have gone into it the first time.
I'm not angry. I'm a patient person and I am hoping that patience will pay off.
I called Remington today, and after 30 minutes on hold, a nice gentleman picked up, confirmed my serial number, and stated, "The Engineers are redesigning a part". I asked him to repeat it a few times, but each time he said it the same, so I suspect he was reading from a script. Sorry, that's all I have. My gun has been with them for 6 weeks now and I suspect it will be recalled. QC would imply they could just fix it and send it back... REDESIGN implies that the design was wrong in the first place. So, longer wait, but perhaps they will put the effort into it this time that should have gone into it the first time.
I'm not angry. I'm a patient person and I am hoping that patience will pay off.
