Players Notice Failures, Not Reliability | SOFTSWISS CTO Sergey Kastukevich @nextdotio
Players Notice Failures, Not Reliability | SOFTSWISS CTO Sergey Kastukevich  @nextdotio
Uploaded August 2026 | Updated September 2026, 1 hour ago
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Six months into the CTO seat at SOFTSWISS, after five years as Deputy CTO, Sergey Kastukevich sits down ahead of Tech Race Summit to talk about what actually changed once the company split tech leadership into a CTO and a Chief AI Officer role, why "reliability is invisible until it fails," and how AI is forcing a rewrite of the entire software development lifecycle.

This conversation was recorded ahead of Tech Race Summit: SOFTSWISS's first cross-industry infrastructure, AI, cloud and cybersecurity summit, taking place 10 September 2026 in Warsaw with 30+ global tech leaders on stage, including speakers from AWS, Oracle and Cloudflare.

⏰ Timestamps:
00:31 - Welcome, Sergey Kastukevich
01:15 - Six months as sole CTO
02:27 - Splitting responsibility: CTO vs. Chief AI Officer
06:11 - The biggest challenges right now
08:45 - Why iGaming has no room for a bad first impression
10:01 - Will AI kill the SaaS business model?
13:24 - "Players notice failures, not reliability"
15:53 - What actually stands behind reliable technology
19:40 - The Tech Race Summit
26:50 - SDLC 2.0: how AI is rewriting software development
31:16 - The "dark factory" vision
36:02 - Hiring for the AI era: from coders to product owners
38:50 - Where iGaming technology is heading next year
43:30 - SOFTSWISS's technology vision for the next three years
47:12 - Closing thoughts
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Players Notice Failures, Not Reliability | SOFTSWISS CTO Sergey Kastukevich

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