Uploaded September 2016 | Updated September 2026, 48 minutes ago

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"Our work is not just about handling complaints. It is aimed at improving governance," Ontario Ombudsman Paul Dubé told attendees of the 2016 Ontario East Municipal Conference on September 14, 2016.

Full speech text here: ombudsman.on.ca/Resources/Speeches/2016/All-you-need-to-know-if-the-Ombudsman-calls.aspx