Uploaded February 2026 | Updated September 2026, 1 week ago

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Feedback router was Notion's first Custom Agent and is used daily by employees across the company. It triages product feedback from Slack and routes tickets to the correct engineering teams. It's routing rules started as a blank page, but have quickly become a comprehensive system as teams contribute to it over time.

Get the template: notion.com/custom-agent-templates/feedback-router

Try them today: notion.ai

Explore what Custom Agents can do:
Meet Notion's Custom Agents → youtu.be/s5Gjs3ufLHs
Automate weekly reporting → youtu.be/Tdek5h5k6Io
Investigate security alerts → youtu.be/4G6_lUcNsMs
Resolve support tickets in Slack → youtu.be/obZiznCOQAA
Find customer stories → youtu.be/6H4X8NuPFqo

Learn more with Notion Academy:
How to build a Custom Agent → youtu.be/ojAvnSdsc1I
Full Course → academy.notion.com/custom-agents

Follow along with Notion:
X: https://x.com/NotionHQ
LinkedIn: linkedin.com/company/notionhq
Instagram: instagram.com/notionhq
TikTok: tiktok.com/@notionhq
Threads: threads.net/@notionhq