Uploaded August 2026 | Updated September 2026, 4 hours ago
AI is reshaping every industry, but the hardest questions leaders face aren’t technical—they’re human.
Where should AI make decisions, and where should human judgment remain the final word? How do you innovate without undermining trust?
In this HBR Executive Masterclass, Harvard Business School professor Sandra J. Sucher argues that leaders should start by asking: What are our customers and employees trusting us for? The answer should guide how you use AI.
Subscribe at https://s.hbr.org/4kbybkB.
AI is reshaping every industry, but the hardest questions leaders face aren’t technical—they’re human.
Where should AI make decisions, and where should human judgment remain the final word? How do you innovate without undermining trust?
In this HBR Executive Masterclass, Harvard Business School professor Sandra J. Sucher argues that leaders should start by asking: What are our customers and employees trusting us for? The answer should guide how you use AI.
Subscribe at https://s.hbr.org/4kbybkB.
