Uploaded September 2026 | Updated September 2026, 5 days ago
This is the sixth podcast in a new series introducing the concept of Configuration Management (CM), explaining that it is a systematic method for ensuring the consistency of a system's attributes throughout its lifecycle by identifying and tracking every component, version, and dependency.
In this podcast discussion we provide an overview of the Support Desk processes that occur after the release phase.
Ultimately, these processes follow the ITIL guidelines to provide both Incident and Problem management.
This discussion podcast is based on youtu.be/jqL6LaFb1T0 and is underpinned by a background of over 20 years experience in Configuration Management.
AI was used to assist in the creation of this video.
Source files and an Index to all our YouTube videos are accessible from here
gsfsoftware.co.uk/PBTutorials/Projects.htm
I don't work for, nor am I paid by, or sponsored by, the owners of PowerBASIC or any other company mentioned in this podcast, I'm just a fan of their products.
For more information on PowerBASIC visit
pbusers.org
OR
pump.richheimer.de/index.php
Music by ghosthack.de
This is the sixth podcast in a new series introducing the concept of Configuration Management (CM), explaining that it is a systematic method for ensuring the consistency of a system's attributes throughout its lifecycle by identifying and tracking every component, version, and dependency.
In this podcast discussion we provide an overview of the Support Desk processes that occur after the release phase.
Ultimately, these processes follow the ITIL guidelines to provide both Incident and Problem management.
This discussion podcast is based on youtu.be/jqL6LaFb1T0 and is underpinned by a background of over 20 years experience in Configuration Management.
AI was used to assist in the creation of this video.
Source files and an Index to all our YouTube videos are accessible from here
gsfsoftware.co.uk/PBTutorials/Projects.htm
I don't work for, nor am I paid by, or sponsored by, the owners of PowerBASIC or any other company mentioned in this podcast, I'm just a fan of their products.
For more information on PowerBASIC visit
pbusers.org
OR
pump.richheimer.de/index.php
Music by ghosthack.de
