Uploaded September 2024 | Updated September 2026, 11 minutes ago
In this keynote, Justin Kitagawa, VP of Engineering of Product Platform at Twilio, explores the operational mindset required to run high-availability systems with 99.999% uptime. Justin introduces key concepts like "Tier 0 services" and emphasizes the importance of redundancy, small incremental deployments, and reducing blast radius to ensure reliability. He presents a framework for assuming failure, minimizing human error, and implementing traffic-shifting techniques. Drawing from Twilio’s own systems, Justin shares practical insights on managing large-scale, mission-critical platforms, making this keynote a valuable guide for engineering leaders focused on operational excellence
In this keynote, Justin Kitagawa, VP of Engineering of Product Platform at Twilio, explores the operational mindset required to run high-availability systems with 99.999% uptime. Justin introduces key concepts like "Tier 0 services" and emphasizes the importance of redundancy, small incremental deployments, and reducing blast radius to ensure reliability. He presents a framework for assuming failure, minimizing human error, and implementing traffic-shifting techniques. Drawing from Twilio’s own systems, Justin shares practical insights on managing large-scale, mission-critical platforms, making this keynote a valuable guide for engineering leaders focused on operational excellence
