Introducing the new service agent for Dynamics 365: Quality Evaluation Agent @MicrosoftDynamics365
Introducing the new service agent for Dynamics 365: Quality Evaluation Agent @MicrosoftDynamics365
Uploaded October 2025 | Updated September 2026, 2 days ago
Quality Evaluation Agent for Dynamics 365 Customer Service and Contact Center provides supervisors and service teams with a real-time pulse on service quality across both human and AI-led interactions. The agent monitors quality metrics, detects anomalies, and initiates corrective actions—enabling broader, faster, and more consistent quality management.

Read more at https://msft.it/6058sAhg2

#Microsoft #Dynamics365 #Copilot
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Introducing the new service agent for Dynamics 365: Quality Evaluation Agent

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