M.K. Williams | How to report an issue with your book shipment to IngramSpark | Report a claim on IngramSpark Order @1MKWilliams | Uploaded April 2023 | Updated October 2024, 14 hours ago.
Today we’ll be talking about what happens when you order books directly from IngramSpark and they’re not … it’s not good.
This could be a total misprint, the wrong books in your order, books missing from your order, or any number of printing or shipping issues that break your heart. You were looking forward to the moment you could hold your books in your hand. Or you needed these books for an event and now you have no usable stock. Or not enough stock.
So today I'm going to show you exactly where you can file a claim.
At this point, you will confirm the books and the amount that needs to be replaced or credited. Then you will get a confirmation message that your claim has been received and you will hear something in 3-7 business days.
When I filed a claim back in September the team told me they were getting a high volume of claims and it could take a bit longer. Pack your patience. I know, I know. You’re frustrated, you are angry. You are spending your hard-earned money to get these book copies and may not have any book royalties yet. I totally get it, but remember the person handling your claim is a person and you always get more flies with sugar than vinegar. This happens. In my years of self-publishing with IngramSpark, so 2019 to now, I’ve had to submit a total of 3 claims for my own books.
2019 - the bootprint
2020 - missing Architects order
2022 - cover printing off
I’ve released and ordered a lot of books in that time.
Deep breath. Submit your claim and then move on to the next item on your author to-do list.
What other questions do you have about IngramSpark?
50% OFF MISPRINTED STOCK with code MISPRINT
Self-Publishing for the First-Time Author (Paperback) payhip.com/b/dFpiz
Book-Marketing fo the First-Time Author (Paperback) payhip.com/b/bkoO
Book-Marketing fo the First-Time Author (Hardcover) payhip.com/b/vnGWy
Join this channel to get access to perks:
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How You Can Support This Channel and My Work:
👍Like, Subscribe, and Comment on this video!
✉️Subscribe to my monthly newsletter: https://mailchi.mp/52c7cd246b5b/authoryourambition
➕Follow me on my other channels: FB | Twitter | Instagram | Goodreads
facebook.com/1mkwilliams
twitter.com/1mkwilliams
instagram.com/1mkwilliams
goodreads.com/author/show/14420756.M_K_Williams
☕️Buy Me A Coffee: buymeacoffee.com/1mkwilliams
📚Check out my books and purchase them or request them at your library: 1mkwilliams.com or payhip.com/MKWilliamsPublishingLLC
Author Your Ambition Merch on Etsy:
📖etsy.com/shop/AuthorYourAmbition
Need help with your book?
📞You can actually do 1-on-1 coaching with me, learn more about the services available here: calendly.com/1mkwilliamsauthor/author-coach-consultation
Need help with your author business?
📈 You can book time with me to go over your author business and overcome your current roadblocks: calendly.com/1mkwilliamsauthor/author-biz
DISCLAIMER: Links included in this description might be affiliate links. If you purchase a product or service with the links that I provide I may receive a small commission. There is no additional charge to you, but it can help me continue to create and put out more content. Thank you for supporting my channel so I can continue to provide you with free content each week!
Today we’ll be talking about what happens when you order books directly from IngramSpark and they’re not … it’s not good.
This could be a total misprint, the wrong books in your order, books missing from your order, or any number of printing or shipping issues that break your heart. You were looking forward to the moment you could hold your books in your hand. Or you needed these books for an event and now you have no usable stock. Or not enough stock.
So today I'm going to show you exactly where you can file a claim.
At this point, you will confirm the books and the amount that needs to be replaced or credited. Then you will get a confirmation message that your claim has been received and you will hear something in 3-7 business days.
When I filed a claim back in September the team told me they were getting a high volume of claims and it could take a bit longer. Pack your patience. I know, I know. You’re frustrated, you are angry. You are spending your hard-earned money to get these book copies and may not have any book royalties yet. I totally get it, but remember the person handling your claim is a person and you always get more flies with sugar than vinegar. This happens. In my years of self-publishing with IngramSpark, so 2019 to now, I’ve had to submit a total of 3 claims for my own books.
2019 - the bootprint
2020 - missing Architects order
2022 - cover printing off
I’ve released and ordered a lot of books in that time.
Deep breath. Submit your claim and then move on to the next item on your author to-do list.
What other questions do you have about IngramSpark?
50% OFF MISPRINTED STOCK with code MISPRINT
Self-Publishing for the First-Time Author (Paperback) payhip.com/b/dFpiz
Book-Marketing fo the First-Time Author (Paperback) payhip.com/b/bkoO
Book-Marketing fo the First-Time Author (Hardcover) payhip.com/b/vnGWy
Join this channel to get access to perks:
youtube.com/channel/UCjvBO4kjuBSYe6Bi3RYQAQA/join
Music from: bensound.com/ E.R.F.
How You Can Support This Channel and My Work:
👍Like, Subscribe, and Comment on this video!
✉️Subscribe to my monthly newsletter: https://mailchi.mp/52c7cd246b5b/authoryourambition
➕Follow me on my other channels: FB | Twitter | Instagram | Goodreads
facebook.com/1mkwilliams
twitter.com/1mkwilliams
instagram.com/1mkwilliams
goodreads.com/author/show/14420756.M_K_Williams
☕️Buy Me A Coffee: buymeacoffee.com/1mkwilliams
📚Check out my books and purchase them or request them at your library: 1mkwilliams.com or payhip.com/MKWilliamsPublishingLLC
Author Your Ambition Merch on Etsy:
📖etsy.com/shop/AuthorYourAmbition
Need help with your book?
📞You can actually do 1-on-1 coaching with me, learn more about the services available here: calendly.com/1mkwilliamsauthor/author-coach-consultation
Need help with your author business?
📈 You can book time with me to go over your author business and overcome your current roadblocks: calendly.com/1mkwilliamsauthor/author-biz
DISCLAIMER: Links included in this description might be affiliate links. If you purchase a product or service with the links that I provide I may receive a small commission. There is no additional charge to you, but it can help me continue to create and put out more content. Thank you for supporting my channel so I can continue to provide you with free content each week!
