How to fix error retrieving frame when exporting @DavidLindgren89
How to fix error retrieving frame when exporting  @DavidLindgren89
Uploaded February 2025 | Updated September 2026, 1 week ago
If you have problems exporting from Adobe Premiere Pro to Media Encoder and it says “error retrieving frame” when hovering over the “Status-column”, here are 6 solutions that you can try.

First, you can wait a bit with exporting after opening Premiere Pro, to load all the footage and also wait with closing Premiere Pro until you have started the export inside Media Encoder.

Second, you can change the export to the same frame rate as the original files used in the sequence.

Third, you can relink the footage by turning the source media "offline" and then "online" again.

Fourth, you can go to “Settings” and clear your cache inside Adobe Premiere Pro.

Fifth is to export directly in Premiere Pro instead of using Media Encoder,

And finally, number six, you can try changing the frame rate of the sequence to match the original footage.

Hopefully, one of these solutions will work, feel free to subscribe for hundreds of short tutorials just like this one.
Have a nice day!

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How to fix error retrieving frame when exporting

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