Uploaded August 2026 | Updated September 2026, 3 weeks ago
State governments are under pressure to modernize legacy systems while delivering the seamless, efficient, and personalized experiences constituents increasingly expect.
Kristin Darby, Chief Information Officer for The State of Tennessee, and John Evans, Chief Technology Officer for State and Local Government at World Wide Technology, discuss how an enterprise approach to cloud, data, automation, and AI can help agencies break down silos, reduce administrative burdens, and improve public services.
They also explore how Tennessee is modernizing grants management, testing AI in its call centers and designing more connected “no wrong door” experiences around constituent needs. Evans explains how WWT and AWS are helping agencies modernize legacy applications, automate document processing and create reusable technology platforms that can scale across government.
The conversation covers:
• Why modernization should begin with the mission, not the technology
• How cloud, AI and connected data can improve constituent experiences
• The role of systems integrators in accelerating transformation
• How Tennessee is measuring the results of its AI pilots
• Why workforce readiness, governance and change management are critical
• How agencies can innovate quickly while managing security, privacy and risk
Learn more about how government agencies are accelerating transformation for a digital society:
fedscoop.com/accelerating-government-transformation
#govtech #governmenttech #tennessee #aws #digitaltransformation #cloudservices #artificialintelligence #ai #digitalsociety
This video was produced by Scoop News Group for FedScoop and sponsored by AWS.
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About FedScoop
FedScoop is the leading tech media brand in the federal government market. With more than 3.6M monthly unique engagements, FedScoop gathers top leaders from the White House, federal agencies, academia and the tech industry to discuss ways technology can improve government and identify ways to achieve common goals. With our website, newsletter and events, we’ve become the community’s go-to platform for news, education and collaboration.
Get the scoop: fedscoop.com
State governments are under pressure to modernize legacy systems while delivering the seamless, efficient, and personalized experiences constituents increasingly expect.
Kristin Darby, Chief Information Officer for The State of Tennessee, and John Evans, Chief Technology Officer for State and Local Government at World Wide Technology, discuss how an enterprise approach to cloud, data, automation, and AI can help agencies break down silos, reduce administrative burdens, and improve public services.
They also explore how Tennessee is modernizing grants management, testing AI in its call centers and designing more connected “no wrong door” experiences around constituent needs. Evans explains how WWT and AWS are helping agencies modernize legacy applications, automate document processing and create reusable technology platforms that can scale across government.
The conversation covers:
• Why modernization should begin with the mission, not the technology
• How cloud, AI and connected data can improve constituent experiences
• The role of systems integrators in accelerating transformation
• How Tennessee is measuring the results of its AI pilots
• Why workforce readiness, governance and change management are critical
• How agencies can innovate quickly while managing security, privacy and risk
Learn more about how government agencies are accelerating transformation for a digital society:
fedscoop.com/accelerating-government-transformation
#govtech #governmenttech #tennessee #aws #digitaltransformation #cloudservices #artificialintelligence #ai #digitalsociety
This video was produced by Scoop News Group for FedScoop and sponsored by AWS.
_______
Follow FedScoop on Social Media
• twitter.com/fedscoop
• linkedin.com/company/fedscoop
• facebook.com/fedscoop
• instagram.com/fedscoop
About FedScoop
FedScoop is the leading tech media brand in the federal government market. With more than 3.6M monthly unique engagements, FedScoop gathers top leaders from the White House, federal agencies, academia and the tech industry to discuss ways technology can improve government and identify ways to achieve common goals. With our website, newsletter and events, we’ve become the community’s go-to platform for news, education and collaboration.
Get the scoop: fedscoop.com
