Hidden Consumer Insights Tapped From Their Voices & Syntax / RBDR @RBDRChannel
Hidden Consumer Insights Tapped From Their Voices & Syntax / RBDR  @RBDRChannel
Uploaded October 2021 | Updated September 2026, 2 days ago
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Today on RBDR: University of Pennsylvania Professor Joseph Turow reports in a New York Times guest commentary that many contact centers are collecting more than opinions--they are also keying in on individual's voices and syntax to analyze and collect emotional information. (Link: Dr. Joseph Turow - New York Times.pdf)

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Hidden Consumer Insights Tapped From Their Voices & Syntax / RBDR

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