Uploaded June 2026 | Updated September 2026, 4 hours ago
How do you lead people through major organizational change—and bring them with you?
At the HBR Leadership Summit, Chief Colleague Experience Officer at American Express Monique Herena joined HBR Editor at Large Adi Ignatius to discuss what it takes to lead through change while maintaining clarity and trust.
Herena’s framework is built around four actions: energize people around the opportunity, empower them with the skills and support they need, embed change by demonstrating value, and keep evolving as new challenges emerge.
As she puts it, "action is the cure to anxiety."
HBR Executive subscribers can view the full panel here: https://s.hbr.org/43vOy5q
How do you lead people through major organizational change—and bring them with you?
At the HBR Leadership Summit, Chief Colleague Experience Officer at American Express Monique Herena joined HBR Editor at Large Adi Ignatius to discuss what it takes to lead through change while maintaining clarity and trust.
Herena’s framework is built around four actions: energize people around the opportunity, empower them with the skills and support they need, embed change by demonstrating value, and keep evolving as new challenges emerge.
As she puts it, "action is the cure to anxiety."
HBR Executive subscribers can view the full panel here: https://s.hbr.org/43vOy5q
