Uploaded July 2025 | Updated September 2026, 1 week ago
Meet Liz Gunn, Head of Sales and Marketing at Glengoyne and Rosebank distilleries. In this video, Liz provides an inside look at how the team uses FareHarbor, an online booking system, to manage tours and improve the overall visitor experience.
Liz explains how live availability, seamless website integration, and connections with online travel agents (OTAs) like GetYourGuide help customers easily find and book distillery experiences, whether they book far in advance or last minute. What’s more the system also supports staff by providing real-time insights into bookings, visitor details, and other valuable information.
Discover how FareHarbor allows for automated customer communications, flexible scheduling, and the quick rollout of new offerings such as Rosebank’s popular whisky cask-blending experience. The platform even helps personalise visits by capturing information like guest nationality or special occasions.
Learn how the right booking technology can streamline operations, enhance guest satisfaction, and drive steady growth year-round.
Find the right booking system for your attraction - support.visitscotland.org/advice-support/support-by-sector/visitor-attractions/bookings
Learn more about working with an OTA - support.visitscotland.org/advice-support/grow-your-business/travel-distribution/online-travel-agent
Mentioned in this video:
Glengoyne Distillery - glengoyne.com
Rosebank Distillery - rosebank.com
FareHarbor (booking system) - fareharbor.com
GetYourGuide (OTA) - getyourguide.com
Meet Liz Gunn, Head of Sales and Marketing at Glengoyne and Rosebank distilleries. In this video, Liz provides an inside look at how the team uses FareHarbor, an online booking system, to manage tours and improve the overall visitor experience.
Liz explains how live availability, seamless website integration, and connections with online travel agents (OTAs) like GetYourGuide help customers easily find and book distillery experiences, whether they book far in advance or last minute. What’s more the system also supports staff by providing real-time insights into bookings, visitor details, and other valuable information.
Discover how FareHarbor allows for automated customer communications, flexible scheduling, and the quick rollout of new offerings such as Rosebank’s popular whisky cask-blending experience. The platform even helps personalise visits by capturing information like guest nationality or special occasions.
Learn how the right booking technology can streamline operations, enhance guest satisfaction, and drive steady growth year-round.
Find the right booking system for your attraction - support.visitscotland.org/advice-support/support-by-sector/visitor-attractions/bookings
Learn more about working with an OTA - support.visitscotland.org/advice-support/grow-your-business/travel-distribution/online-travel-agent
Mentioned in this video:
Glengoyne Distillery - glengoyne.com
Rosebank Distillery - rosebank.com
FareHarbor (booking system) - fareharbor.com
GetYourGuide (OTA) - getyourguide.com
