Uploaded May 2026 | Updated September 2026, 2 weeks ago
Need to reconnect your HP printer to your wireless network? Getting error messages like ‘Printer Offline’ or ‘Printer Unavailable’? This step-by-step video from HP walks you through proven methods to restore the network connection, so you can print again.
What you will learn
How to reconnect your HP printer to a wireless network
How to restart devices to clear wireless connection issues
How to reset network settings and reconnect from your printer control panel
How to run Diagnose & Fix from the HP app
How to remove and re-add your printer in the HP app
How to restart the print spooler
Top question answered in this video
-How do I resolve Wi-Fi connection issues on my HP printer?
-How do I reconnect my HP DeskJet or Envy 6100/6500 printer to my wireless network?
Follow the steps in this video to restart your devices, reset the printer network settings and reconnect from the control panel, run Diagnose & Fix, and then remove and re-add the printer in the HP app.
-Why does my printer say ‘Printer offline’ or ‘Printer unavailable’?
Sometimes an issue or a change to a new network or router can cause the printer to lose connection. This video provides detailed steps to resolve the problem.
-How do I reset the printer network settings?
You can reset the network settings from the printer control panel. This video includes the specific steps.
-What should I do first if my printer won’t connect to Wi-Fi?
Restart your devices first. Then, if you still experience an issue, continue to follow the steps in this video.
Chapters:
00:00 - Introduction
01:34 - Restart your devices
02:17 - Reset network settings/reconnect to the network
03:16 - Run Diagnose & Fix from the HP app
04:06 - Remove and re-add the printer in the HP app
This video applies to the following models:
HP ENVY All-in-One printer series, HP DeskJet Plus Ink Advantage printer series: 6100 6110 6120 6122 6130 6132 6152 6155 6165 6500 6520 6530 6531 6532 6552 6555 6558
For other helpful videos go to youtube.com/hpsupport.
More support options for your HP device are available at hp.com/support.
For step-by-step guidance, connect with our Virtual Agent: virtualagent.hpcloud.hp.com/?botClient=social&botSubClient=YouTube&cc=us&lc=en
Continue the Conversation:
SUPPORT FORUM: https://hp.care/SupportForums
FACEBOOK: facebook.com/HPSupport
X: https://x.com/HP
INSTAGRAM: instagram.com/hp
LINKEDIN: linkedin.com/company/hp
SUBSCRIBE: youtube.com/HPSupport
SHOP NOW: hp.com
HP PARTS STORE: parts.hp.com
About HP:
HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
This video was produced by HP.
#HPSupport #HPPrinter #HPDeskJet #HPEnvy #WiFi #WirelessPrinting #PrinterOffline #PrinterUnavailable #HPApp #HP
Fix ‘Printer Offline’ error & restore Wi-Fi connection | HP DeskJet, ENVY 6100, 6500 printers
youtu.be/QP_3xev1Kis
Need to reconnect your HP printer to your wireless network? Getting error messages like ‘Printer Offline’ or ‘Printer Unavailable’? This step-by-step video from HP walks you through proven methods to restore the network connection, so you can print again.
What you will learn
How to reconnect your HP printer to a wireless network
How to restart devices to clear wireless connection issues
How to reset network settings and reconnect from your printer control panel
How to run Diagnose & Fix from the HP app
How to remove and re-add your printer in the HP app
How to restart the print spooler
Top question answered in this video
-How do I resolve Wi-Fi connection issues on my HP printer?
-How do I reconnect my HP DeskJet or Envy 6100/6500 printer to my wireless network?
Follow the steps in this video to restart your devices, reset the printer network settings and reconnect from the control panel, run Diagnose & Fix, and then remove and re-add the printer in the HP app.
-Why does my printer say ‘Printer offline’ or ‘Printer unavailable’?
Sometimes an issue or a change to a new network or router can cause the printer to lose connection. This video provides detailed steps to resolve the problem.
-How do I reset the printer network settings?
You can reset the network settings from the printer control panel. This video includes the specific steps.
-What should I do first if my printer won’t connect to Wi-Fi?
Restart your devices first. Then, if you still experience an issue, continue to follow the steps in this video.
Chapters:
00:00 - Introduction
01:34 - Restart your devices
02:17 - Reset network settings/reconnect to the network
03:16 - Run Diagnose & Fix from the HP app
04:06 - Remove and re-add the printer in the HP app
This video applies to the following models:
HP ENVY All-in-One printer series, HP DeskJet Plus Ink Advantage printer series: 6100 6110 6120 6122 6130 6132 6152 6155 6165 6500 6520 6530 6531 6532 6552 6555 6558
For other helpful videos go to youtube.com/hpsupport.
More support options for your HP device are available at hp.com/support.
For step-by-step guidance, connect with our Virtual Agent: virtualagent.hpcloud.hp.com/?botClient=social&botSubClient=YouTube&cc=us&lc=en
Continue the Conversation:
SUPPORT FORUM: https://hp.care/SupportForums
FACEBOOK: facebook.com/HPSupport
X: https://x.com/HP
INSTAGRAM: instagram.com/hp
LINKEDIN: linkedin.com/company/hp
SUBSCRIBE: youtube.com/HPSupport
SHOP NOW: hp.com
HP PARTS STORE: parts.hp.com
About HP:
HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
This video was produced by HP.
#HPSupport #HPPrinter #HPDeskJet #HPEnvy #WiFi #WirelessPrinting #PrinterOffline #PrinterUnavailable #HPApp #HP
Fix ‘Printer Offline’ error & restore Wi-Fi connection | HP DeskJet, ENVY 6100, 6500 printers
youtu.be/QP_3xev1Kis
